The questions that come after the price.

A sample is simply an order of one, because one machine is already the minimum order and the unit price does not move — there is no sample premium to negotiate away first. The usual first buy is a CT-103 at $2,700 or a CT-206 at $4,700, placed on a real site for a month; when you know which site earns, the second machine goes to that site rather than to the spare corner of a warehouse.

You can walk the assembly floor yourself, send a third-party inspector, or take a live video call with the line, and none of the three needs a deposit or an invitation letter from us. The address is 102, Building 7, No. 9 Dongsheng Road, Chadong Village, Dalong Street, Panyu District, Guangzhou 511400 — a room number you can type into a taxi app, which is more than most factory pages give you.

OEM covers the cabinet colour, the logo, the sticker set, the interface language and the payment terminal, while ODM begins when you want a different cabinet or a different product inside it. ODM is a tooling project with a schedule and a minimum quantity, not a checkbox on an order form; what stays fixed on an OEM machine is the arm, the sugar path and the controller, because those carry the patents and the test file.

Territory is not sold on its own: an exclusive is discussed against a yearly volume commitment and written into a distribution agreement, never promised verbally on a first call by someone who may not be here next year. Until such an agreement exists, anyone in your market can buy a single machine at the published EXW price, and that includes the competitor you are worried about.

The standard terms are T/T with a 30% deposit and the balance before shipment, and the deposit is what starts the 3–15 day production slot — the order date does not. If your bank needs an L/C, a different split or payment against documents, raise it before the proforma is issued; after that the terms are already in the contract, and changing them costs a week.

Consumables are quoted per unit at factory prices — sugar at $3 a kilogram; cups and spoons at $0.06 to $0.07 on the machines that dispense a cup (ice cream, snowflake ice, slush); a phone-case shell at $0.90 to $1.60. A cotton candy machine takes sugar and a paper stick, nothing else — and you can buy them from us or source locally to the same specification. The two items where specification beats price are the sugar, which has to be dry and finely granulated, and the printing ink, because a cheap set prints two hundred cases where ours prints about two thousand.

Any food-grade sucrose with a fine, dry granulation will spin; we quote our own at $3 per kilogram, and a kilogram makes thirty to thirty-five cones, which is where the $0.09 of sugar inside each cone comes from. What ruins a head is damp sugar and clumped anti-caking agent, not the country printed on the bag, so store it sealed and dry wherever you buy it.

There is no published resale index for these machines and we will not invent one, because what a used unit fetches depends on the model, the hours on the arm and whether the next buyer can still get parts. The models that hold value are the ones still on the price list, where a second buyer can check the new price, the consumable cost and the specification on the same page before making an offer.

Three to fifteen days from a cleared 30% deposit to dispatch, and that clock measures the production slot rather than the sea voyage, because the ship is booked after the machine is crated and weighed. Ask for the CBM with the proforma: the CT-103 tabletop ships at 0.45 CBM, small enough for air freight or a shared container if your site opens sooner than a sailing allows.

Standard export packing is included in the EXW price and a plywood crate adds $100, which is worth paying for LCL shipments and for any machine handled more than twice before it is switched on. The flagship CT-608 travels upright at 620 kg gross, so it is crated rather than cartoned; a crate also gives the carrier something to strap to without touching the cabinet.

The contract, the commercial invoice, the packing list and the customs declaration come from Guangdong Red Rabbit Technology Co., Ltd. in room 101, and the bill of lading is issued to your forwarder after loading. If your broker needs a certificate of origin or a conformity declaration for the destination, ask before the invoice is issued, so the paperwork matches the shipment instead of being corrected after it sails.

Check three numbers before you order — the narrowest door, the lift cabin and the turn at the top of the stairs — because the largest cotton candy model is 140 × 66 × 260 cm and 620 kg gross, so height and weight decide more than width. A 66 cm depth passes an ordinary door upright; a 260 cm cabinet does not fit a domestic lift, and a 620 kg point load is a question for the building manager, not for the courier.

Voltage, frequency and plug type are fixed when the order is placed, not when the machine reaches your port, so the proforma records your mains supply and the unit is wired and labelled for that market. Send a photograph of the socket and the rating on your distribution board before paying the deposit, and we confirm the build in writing; a machine wired for the wrong mains is a return shipment, not a setting.

Installation is a plug socket, a level floor and about an hour: uncrate, stand the unit upright, level the feet, fill the hoppers, power on and run a test vend before the first customer sees it. No technician visit is included in an EXW price; if you want one, it is quoted with the freight and the visa, and for most buyers a video call during the first fill does the same job.

Almost every stop is a code on the controller rather than a broken machine — sugar bridging in the hopper, a cup that failed to drop, a coin box that is full — and the code tells you which door to open. Read the code, clear the cause, run a test vend, photograph what you found and send it on; that sequence closes most tickets before anyone discusses a part.

The interface is built in the languages you specify on the order, and the snowflake ice model carries eighty-five of them, which matters at an airport or a tourist site and hardly at all in a single-language mall. Adding a language later is a software update rather than a new machine, but it is easier to settle at the proforma, when the label set and the screen text are prepared together.

Spare parts come from the same price list as the machines and travel with the unit, so there is nothing to buy on day one. Consumables such as sticks and sugar are not warranty items; mechanical parts are covered for twelve months from the factory, parts only, excluding wear items.

We do not sell a training course: the handover is a video call with the engineer who built your model, plus a loading and cleaning sheet written for your language, and neither is charged for. The job is small — fill sugar, load sticks, empty the waste bin, wipe the glass — and a fault is a code to read, not a repair to perform.

Faults are logged as codes on the controller, and on machines fitted with the Nayax terminal the transaction and status data reach a dashboard your operator can open from a phone. A technician reads both before anyone books a flight, which is why most faults end with a part in the post rather than an engineer at the airport.

You keep the WhatsApp number of the sales engineer who shipped your machine, so the answer comes from the person who knows the order rather than from a ticket queue that restarts with every message. Guangzhou runs on UTC+8: a question sent from Europe in the morning arrives at the end of our working day, and the time difference is worth knowing before you decide nothing is happening.