Legal

Privacy and data handling

What this website collects, why it collects it, how long it keeps it, and how to have it removed. Written for the buyers and operators who send us an enquiry — not for a lawyer.

Last updated 14 November 2026

1. Who is responsible for your data

This site is operated by two companies in the same building in Guangzhou: Guangzhou Red Rabbit Intelligent Co., Ltd. (manufacturing, 102, Building 7, No. 9 Dongsheng Road, Panyu District, Guangzhou 511400, China) and Guangdong Red Rabbit Technology Co., Ltd. (export, contracts and customs documents, Room 101 of the same building).

For anything on this page — access, correction, deletion, or a question — write to andy@red-rabbit-intelligent.com. One mailbox, answered by a person, usually within two working days.

2. What we collect

Only two things: what you type into the enquiry form, and what the web server records when a page is requested.

  • Enquiry form: name, email, phone or WhatsApp number, country, the machine you are asking about, and your message.
  • Server logs: IP address, browser user-agent, the page requested, and the referring page. Kept by the hosting provider for security and abuse prevention.
  • Language preference: a local browser flag so the site opens in the language you picked last time.

3. What we never collect

There is no account system on this site, no card form, and no payment processing. We do not ask for passport scans, bank statements or company registration documents through the website — those are exchanged by email with a named person once you are a buyer, and only the documents a shipment actually requires.

4. Cookies and local storage

This site sets no advertising cookies and runs no third-party analytics or retargeting scripts today. The only thing stored in your browser is your language preference and small interface state, which are functional rather than tracking.

If we enable an analytics tool later, this page will list its cookies and their lifetime before it goes live — not afterwards.

5. Why we process it

  • To answer your enquiry: quote a machine, calculate freight to your city, and follow up once. Legal basis: your request, i.e. steps taken at your initiative before a contract.
  • To perform an order: production, crating, export documents, and after-sales support. Legal basis: performance of the contract.
  • To keep the site running and prevent abuse. Legal basis: our legitimate interest in a secure service.

6. Who we share it with

We do not sell data, and we do not pass enquiries to dealers or third-party lead brokers. In the course of an order your details go only to the parties a shipment requires: the hosting and email providers that carry the messages, and — once you buy — the freight forwarder, customs broker and carrier named on the documents for your destination.

7. How long we keep it

  • Enquiries that do not become orders: 24 months, then deleted.
  • Orders and export documents: 7 years, because Chinese accounting and customs rules require it.
  • Server logs: 30 days, then rotated out by the host.

8. Your rights

If you are in the EU, the UK, or another jurisdiction with a data protection law, you can ask us to show you what we hold, correct it, delete it, restrict how we use it, object to a particular use, or send it to you in a portable format. Write to andy@red-rabbit-intelligent.com and we will answer within 30 days. If you think we handled it badly you can complain to your local data protection authority — we would rather you told us first, but the right is yours.

9. Where the data sits

The site and its enquiry records are hosted on servers outside mainland China (Hostinger), and email is delivered through the same provider. Where data leaves your country we rely on the provider's standard contractual clauses. Access inside our company is limited to the sales staff handling your enquiry and one administrator.

10. Security

The site is served over HTTPS end to end, the enquiry endpoint accepts POST only, and the stored enquiries sit behind an authenticated admin panel rather than in a public folder. No system is perfect; if we ever suffer a breach that affects your data, we will tell the people affected directly.

11. Children

This is a business-to-business site selling commercial equipment. It is not directed at children and we do not knowingly collect data from anyone under 16.

12. Changes to this page

When the way we handle data changes, this page changes with it and the date at the top moves. Material changes that affect existing enquiries are also sent by email to the address you gave us.

Questions about this page, or a request to delete your enquiry? Write to andy@red-rabbit-intelligent.com and we will answer within two working days.